Twilly Tailored

Last updated: January 2026

These Terms and Conditions ("Terms") govern your use of the Twilly Tailored website and the purchase of products from Twilly Tailored ("we", "us", "our"). By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

1. Business Details

Business Name: Twilly Tailored
Location: Brisbane, Queensland, Australia 4000
Operating Country: Australia

2. Products and Descriptions

We take reasonable care to ensure that all product descriptions, images, and prices on our website are accurate and up to date. However, colours and appearances may vary slightly due to screen settings or manufacturing variations.

If a product you receive is not as described, you may be entitled to a return or refund in accordance with these Terms and Australian Consumer Law.

3. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to pricing errors, stock availability, or suspected fraudulent activity.

Once an order has been placed and confirmed, it cannot be modified or cancelled once processing has commenced.

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.

Payment must be made in full at the time of purchase. We accept payment methods as displayed on our website.

5. Shipping and Delivery

Australia

We ship orders Australia-wide.

Orders within Australia are dispatched within 2 business days, and usually on the same business day the order is placed.
Standard delivery within Australia is expected within 14 days from dispatch.

International (Worldwide)

We also ship to selected international destinations worldwide.

International orders are dispatched within 2 business days, and usually on the same business day.
International delivery timeframes vary depending on destination, customs processing, and carrier services.

If an Australian order is not delivered within the 14-day delivery window, you may be eligible for a refund or replacement in accordance with these Terms.

Twilly Tailored is not responsible for delays caused by customs clearance, international carrier delays, or incorrect delivery details provided by the customer.

6. Returns and Refunds

30-Day Return Policy

We offer a 30-day right of return and/or refund from the date you receive your order, provided that:

The goods are not as described, or
The goods have not been delivered within the 14-day delivery window, or
The goods are faulty or damaged upon arrival.

Returned items must be unused, in original condition, and returned with original packaging where reasonably possible.

Refund Process

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to our error or a failure to deliver within the stated timeframe.

This policy operates in addition to your rights under Australian Consumer Law.

7. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

8. Intellectual Property

All content on this website, including text, images, logos, designs, and graphics, is the property of Twilly Tailored and may not be reproduced, distributed, or used without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Twilly Tailored will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or products.

Where liability cannot be excluded under law, our liability is limited to the replacement or refund of the goods purchased.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and store your personal information.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon being published on our website.

12. Governing Law

These Terms are governed by the laws of, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of Queensland.